Returns, Cancellation & Core Policy

Olathe Chrysler Dodge Jeep Ram – Genuine Mopar® Parts & Accessories

At Olathe Chrysler Dodge Jeep Ram, we strive to provide a seamless experience when purchasing OEM Mopar® parts and accessories. As an authorized Chrysler, Dodge, Jeep, and Ram dealership, we maintain clear and transparent policies for returns, cancellations, and core deposits.

Returns Policy

We accept returns on eligible Mopar parts under the following conditions:

Return Requirements

• Contact us prior to any return to receive authorization and instructions
• A copy of the original invoice must be included with the return
• Returns must be requested within 30 days of receipt
• All returned parts are subject to a 15% restocking fee

Condition of Returned Parts

To qualify for a return, items must meet the following criteria:

• Parts must be new, unused, and resalable
• Items must be in original packaging with no damage
• Parts that have been installed, used, or tested are not eligible for return
• Electrical parts are non-returnable

We reserve the right to refuse any return that does not meet these conditions. If a return is denied, the part will be sent back to the customer.

Return Shipping Guidelines

• We recommend using a trackable shipping service such as UPS or FedEx
• Olathe CDJR is not responsible for lost or damaged return shipments
• Return shipping costs are the customer’s responsibility

Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

• Orders may be cancelled at no charge before they are shipped
• Once an order has shipped, it cannot be cancelled

Special Order Parts

• Parts ordered directly from Mopar or the manufacturer may be subject to a 15% cancellation/restocking fee
• Some special-order parts:
  • Cannot be cancelled once ordered
  • May not be eligible for return
• You will be notified in advance if a part falls under these restrictions

Core Charge & Refund Policy

Certain Mopar parts include a core deposit, which is a refundable fee required by the manufacturer to ensure the return of rebuildable components.

What is a Core Deposit?

A core deposit is included in your total purchase price and is fully refundable once the original (core) part is returned and meets eligibility requirements.

Core Return Requirements

To receive a full core refund, the returned part must:

• Be returned with a copy of the original invoice
• Be received within 30 days of purchase
• Be packaged in the original box and shipping container
• Be fully assembled (no disassembled cores accepted)
• Match the exact part that was purchased

Core Condition Standards

Core returns will NOT be accepted if they include:

• Disassembled components
• Excessive rust or corrosion
• Broken, bent, or missing pieces
• Stripped threads or cracks
• Any structural damage that prevents rebuilding

⚠️ Important:
All cores must have ALL fluids fully drained prior to return.

Core Return Shipping

• Customers are responsible for all return shipping costs
• Original shipping charges are non-refundable
• We strongly recommend using a trackable carrier (UPS or FedEx)
• We are not responsible for lost or damaged returns

How to Return a Core

Please follow these steps carefully to ensure proper processing:

1. Package the core securely in the original packaging
2. Include a copy of your original invoice
3. Ship the package to:

Olathe Chrysler Dodge Jeep Ram – Returns Department
15500 W 117th St
Olathe, KS 66062

Why Shop with Olathe CDJR?

When you purchase from Olathe Chrysler Dodge Jeep Ram, you’re getting:

• Genuine Mopar OEM parts backed by the manufacturer
• Trusted service from an authorized CDJR dealership
• Reliable support for customers in Olathe, Overland Park, and Kansas City

If you have any questions about returns, cancellations, or core charges, our team is here to help.

Olathe Chrysler Dodge Jeep Ram – Your Trusted Source for Mopar Parts & Accessories.